Member Frequently Asked Questions

Member FAQs

What’s the easiest way to chat with a customer service rep?

Reaching our customer service team is quick and easy! Give us a call at (855) 210-2957 and we’ll be happy to answer all of your questions.

I’ve decided to cancel my membership. What do I need to do?

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (855) 210-2957. We are available to assist you everyday at the following times:

Monday: 8:30AM - 8 PM EST
Tuesday-Friday: 9 AM - 8 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

What if I canceled by mistake?

It happens more than you’d think, and it’s an easy fix! To reinstate your membership, all you’ll need to do is give us a call at (855) 210-2957.

Is your site safe?

We understand the information you give us is extremely sensitive. That’s why we only use the best of the best in online security systems. We protect our site using 128-bit SSL (Secure Sockets Layer) technology, which is extremely secure.

How do I get started?

When you’re ready to get started, all you’ll need to do is sign up online, and you’ll be automatically redirected to your exclusive member portal. On the portal, you’ll be able to use the dashboard to toggle through your membership benefits at the top of the page.

Keep an eye out for your welcome email as well. Your welcome email contains information such as your login credentials and other important information concerning your membership.

I never got my welcome email.

You should receive your welcome email within 24 hours of signing up. But if you haven’t received your welcome email within this time period, then the first thing you’ll need to do is check your spam/junk folder. (And before you forget, you should add to your email’s list of trusted addresses.) If you’ve done all of this and you still aren’t seeing a welcome email in your inbox, then give us a call at (855) 210-2957 so we can help you resolve this issue.