If there is an issue, we want to hear it!
Our phone help team is available to help with your refund at (855) 210-29579am to 9pm eastern time on all weekdays (Saturday: 9am to 6pm est, and Sunday 1pm to 6pm est)..
There are several reasons why is requesting a refund from a merchant is better than if you call your bank card or credit card. One is that the customer's bank or credit card company must check if the forced refund that has been requested fits the specific certain criteria and is in itself valid. If it isn't then the request for the forced refund can be declined. If the request for the forced refund is valid, then the whole refund process begins. This means that the customer's bank or credit card company must then contact the merchant's sponsoring bank about getting the refund. The merchant's sponsoring bank then must also check to see if the requested refund is valid. The merchant's sponsoring bank has the power to deny the refund request too, if they cannot find valid proof. But if you call us directly at (866) 358-1951 we can simply refund you directly.
Monday - Friday: 9:00 AM to 9:00 PM EST
Saturday: 9:00 AM to 6:00 PM EST
Sunday: 1:00 PM to 6:00 PM EST